Privacy Policy - Bark Busters Home Dog Training

Bark Busters privacy policy explains how we collect and use any data about you when you use our website, call our telephone numbers or purchase a service from us. By using our website, calling our telephone numbers or purchasing a service, you agree to the terms of use of our website and our privacy policy.

We are committed to protecting your privacy. You are giving us permission to collect information for the purpose of providing our service. We will only use the information that we collect about you lawfully and in line with current data protection legislation.

We collect information about you for two reasons. Firstly, to arrange for your local dog trainer and behaviour therapist, or their booking agent, to contact you to discuss your needs and secondly to provide you with the best possible service.

We will only contact you for the purpose of delivering the service. We will not subscribe you to our newsletter unless you have given us your explicit consent. When subscribing to our newsletter, we use a double opt-in method where you are required to activate a verification link sent to you via email. We take the privacy of your information extremely seriously and will never pass any details onto any third party outside Bark Busters. We do not store credit card details, nor do we share customer details with any third parties.

 

 

What information do we collect about you?

We collect personal information about you when you

  • Enquire about our services via our website
  • Enquire about our services via our telephone numbers
  • Request details of our franchises
  • Sign up to our newsletter
  • Complete customer feedback questionnaires
  • Raise a dispute or complaint
  • Speak to one of our trainers, booking agents or call centre operatives
  • Participate in any of our promotions
  • Use our website in any way

The information we collect will be used by Bark Busters to fulfil our service and obligations to you. The type of personal information we collect about you includes:

 

Your full name
Address
Phone numbers
Email addresses
Information about your dog(s)
Payment details
Voice recordings
Dispute resolution information
At various points on this site and via our email communication, your IP Address is recorded

 

We may also record email receipts and opening dates and times, of emails that we send to you, as part of our contractual obligations. This is to verify that you have received an email that we have sent to you, for example, explaining your legal rights and the cooling off period, under distance selling regulations.

We will never collect sensitive information about you without your explicit consent.

We do collect information about website usage and statistics. This includes pages people visit, their general location, the time spent on a webpage and how you found our website etc. This helps us to maintain and develop our website. This does not include information that can be used to identify you as an individual.

How we use your information.

Time of booking - to provide information to you on the services available, the availability of appointments, to pay for the service, to send you appointment confirmations and distance selling contractual obligations.

Your trainer - to provide information to you about your training lessons, payment of the service, appointment confirmations, availability of appointments, cancellation of appointments.

Updates - We may use your information to send you updated details of training instructions, confirmation of appointments, appointment reminders, appointment cancellations, dispute or complaints notifications. This can be in the form of email, text message and telephone calls.

Where we store your information.

The personal data we hold is stored on internal servers or cloud-based servers in the UK. Your information may also be held on your Bark Busters trainers UK based computer and/or mobile device for the purpose of communicating with you and delivering the service to you.

If you sign up to our newsletter, your information is stored on an internal UK based server or cloud-based server within the UK.

How long do we keep your data?

If you have enquired about our services but have not gone on to purchase our service your information will be held for six months in case you change your mind. After six months any identifiable data will be deleted/removed.

If you have purchased our service, we will hold your information for the required period to fulfil our contractual obligations in delivering the service and as required by UK legilastion, such as tax records.

None Support Guaranteed Services: Any identifiable data will be deleted/removed 7 years after your first lesson date.

One Year Support Guarantee: Any identifiable data will be deleted/removed 7 years after your first lesson date.

Lifetime Support Guarantee: Any identifiable data will be deleted/removed 18 years after your first lesson date. This is because your data will be required for a long period of time to fulfil our contractual obligations of the support guarantee.

Access to information and correction of your information.

You have the right to request information that we hold about you. You also have the right to correct any data we hold about you. If you would like a copy of the personal information we hold about you, this can be requested by writing to the address below.

Security of your information.

We are committed to protect your data. Therefore, we have safeguards in place to prevent unauthorised access and disclosure of your data.

Use of Cookies.

Any cookies that may be used by this website are used either on a per session basis or to maintain user preferences or to track visitor usage of the site.

Google Cookies: _utma, _utmb, _utmc, _utmz

We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers, and neither Bark Busters or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

For more information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

To opt out of Google Analytics visit: https://tools.google.com/dlpage/gaoptout?hl=None

Site Cookies: BarkBustersPID

Used to customise your experience of our site. A cookie expires after 31 days and does not contain any personal information.

If you wish, you can usually adjust your browser (the facility on your computer which enables you to visit websites) so that it does not accept cookies. Alternatively, you can adjust it to tell you when a website tries to put a cookie on your computer. If you do not know how to adjust your browser, go to the "help" heading on the bar near the top of the screen and search for information on "cookies". Instructions on how to delete cookies will appear - follow these instructions.

Alternatively follow these instructions after clicking onto this link www.allaboutcookies.org

Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping or controlling cookies. From the list provided, click onto the programme, which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions.

If you wish, you can usually adjust your browser (the facility on your computer which enables you to visit websites) so that it does not accept cookies. Alternatively you can adjust it to tell you when a website tries to put a cookie on your computer. If you do not know how to adjust your browser, go to the "help" heading on the bar near the top of the screen and search for information on "cookies". Instructions on how to delete cookies will appear - follow these instructions.

Alternatively follow these instructions after clicking onto this link www.allaboutcookies.org. Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping or controlling cookies. From the list provided, click onto the programme, which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions.

Our website contains links to other, carefully selected, websites that we feel you may be of interest to you. Our privacy policy applies only to Bark Busters in the United Kingdom so you are advised to read their own privacy policy when visiting a website link.

Changes to our Privacy Policy.

We regularly review our privacy policy and will place the latest updates on our website. Our privacy policy was last updated on 23rd May 2018.

If you believe that the information we hold about you is incorrect or we have processed it incorrectly, you can write to the address below. You have the right to correct the information or have it deleted. However, should you choose to have the data deleted we may not be able to fulfil our obligations under the Bark Busters Support Guarantee. In addition we may reject your request for dta deletion or we may delete only parts of your data as we have to hold records for tax purposes, as laid down by UK legislation. If you are not satisfied with our response or believe we have not processed your data in accordance with the law, you have the right to complaint to the Information Commissioners Office (ICO) who's contact details can be found on their website at www.ico.org.uk

How to contact us.

If you have any questions or queries you can contact us via this website at our Head Office contact page

You can also write to us at the following address:
Bark Busters
PO BOX 445
MARKET DRAYTON
TF9 9ET

Please note: Bark Busters is a trading name of BBDT (UK) Limited who is a Master Franchisee in the United Kingdom. Bark Busters is also a trading name of your trainer who is authorised to use this name under a franchise agreement with BBDT (UK) Limited.

 

 

 

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